Luciana is the nurse patients will meet for blood tests, health screening samples and sexual health swabs at Wimpole Street. She is a skilled phlebotomist and is used to patients who dislike needles or have had difficult draws elsewhere.

She also coordinates the medical diary: confirming what a test involves, whether fasting is needed, and how and when results will come back. If you have a question about a medical booking in Marylebone, she is usually the person answering it.